Question 1

What services are available on RayProp?

Accepted Answer

We offer professional cleaning, private chefs, airport transfers, concierge services, photography, wellness & spa, laundry, and event planning. All services are available in major Nigerian cities including Lagos, Abuja, and Port Harcourt.

Question 2

How do I book a service?

Accepted Answer

Browse service categories at /services, select a verified provider, choose your preferred date and time, and submit a request. The provider will confirm availability and you'll receive booking details via email or WhatsApp.

Question 3

How are service providers verified?

Accepted Answer

All providers undergo background checks, portfolio reviews, and skills verification. We verify their identity, check references, and review their work history before they can offer services on our platform.

Question 4

What if I'm not satisfied with a service?

Accepted Answer

Contact support within 24 hours of service completion. We investigate all complaints and offer refunds or re-service for qualifying issues. Your satisfaction is our priority.

Question 5

How do I pay for services?

Accepted Answer

Payment is processed via bank transfer after service confirmation. Some providers may require partial payment upfront. All transactions are secure and documented.

Question 6

Can I book services without a shortlet booking?

Accepted Answer

Yes! Our services are available to everyone, not just guests with accommodation bookings. You can book any service independently for your home, office, or event.

Question 7

How do I become a service provider on RayProp?

Accepted Answer

Apply via our provider portal at /provider-portal with your portfolio, credentials, and service details. Verification takes 3-5 business days. Once approved, you'll receive your provider ID and can start accepting bookings.

Question 8

What are the requirements to become a provider?

Accepted Answer

You need a valid Nigerian ID, proven experience in your service category, relevant certifications (where applicable), professional equipment, and references. Requirements vary by service type.

Question 9

How and when do I get paid as a provider?

Accepted Answer

Earnings are paid via bank transfer within 5 business days after successful service completion. You can track all payments and pending earnings in your provider dashboard.

Question 10

How do I set my pricing as a provider?

Accepted Answer

You set your own base rates when creating your provider profile. We provide market guidance based on your service category and location to help you price competitively.

Question 11

What service fee does RayProp charge providers?

Accepted Answer

A 15% platform fee is deducted from each completed booking. This covers payment processing, customer support, marketing, and platform maintenance.

Question 12

What happens if a client cancels my booking?

Accepted Answer

Our cancellation policies protect providers. Late cancellations (within 24 hours) may include partial payment to compensate for your time. Early cancellations are fully refunded to clients.

Question 13

Can I offer multiple service types?

Accepted Answer

Yes! You can register for multiple service categories based on your skills and experience. Each category requires separate verification of relevant qualifications.

Services FAQ