Question 1

How do I list my property on RayProp?

Accepted Answer

Create a host account, complete the requested identity and management-rights checks, add the property details, images, amenities and rates, then submit the listing for review.

Question 2

How does the verification process work?

Accepted Answer

RayProp reviews host identity, property ownership or management rights, address information, listing details and current images before a listing can be activated.

Question 3

How and when do I get paid?

Accepted Answer

Payouts use bank-transfer workflows and follow the status of the booking. You can track payment and payout records in the Host Portal.

Question 4

What fees does RayProp charge?

Accepted Answer

There is no upfront listing fee. Any service fee applicable to a confirmed booking is shown in the booking record before settlement.

Question 5

Can I set my own pricing?

Accepted Answer

Yes. You control nightly rates, minimum-stay requirements and blocked dates for your property.

Question 6

What if a guest cancels their booking?

Accepted Answer

Cancellation terms depend on your listing's policy. You can set flexible, moderate, or strict cancellation terms. For cancellations covered by your policy, you may receive partial or full payout based on timing.

Question 7

How do I handle cleaning between guests?

Accepted Answer

You're responsible for ensuring the property is clean and ready for each guest. Many hosts include cleaning fees in their listing. If you use our PMS platform, you can assign cleaning tasks to team members.

Question 8

What support is available for hosts?

Accepted Answer

Hosts can use the support centre and in-app support for listing, booking and payout questions.

Host FAQ