Question 1

How do I book a shortlet on RayProp?

Accepted Answer

Browse verified listings, select your check-in and check-out dates, enter guest count, then submit a booking request. You'll receive confirmation after the host approves and payment is arranged via bank transfer.

Question 2

Are all listings verified?

Accepted Answer

Yes. Every listing on RayProp undergoes manual verification including address integrity checks, recent photos, host validation, and regular refresh cycles every 90-120 days to ensure accuracy.

Question 3

What payment methods are accepted?

Accepted Answer

We accept bank transfers. Payment is collected after host confirmation. This aligns with local Nigerian payment norms and ensures secure transactions for both guests and hosts.

Question 4

Can I cancel or modify my booking?

Accepted Answer

Cancellation and modification policies vary by listing. Check the specific listing details before booking. Contact support immediately if you need to make changes to an existing booking.

Question 5

How do I check in to the property?

Accepted Answer

Check-in instructions are provided after your booking is confirmed. Most properties use keypad codes for self-check-in or arrange a meet-and-greet with a property manager at the scheduled time.

Question 6

What if there's an issue with the property?

Accepted Answer

Contact support immediately via WhatsApp at +234 906 935 0684 or through our support center. We respond within 4 business hours and will work with you and the host to resolve any issues.

Question 7

Is there a security deposit?

Accepted Answer

Some properties require security deposits to cover potential damages. The deposit amount is shown on the listing page and is refunded after checkout if no damages occur.

Question 8

Are the photos accurate and recent?

Accepted Answer

Yes. All listing photos are verified and refreshed every 90-120 days. Photos are organized by room type and verified against the actual property during our verification process.

Question 9

What guest information is required to book?

Accepted Answer

You'll need to provide a valid ID, phone number (preferably Nigerian format +234), and email address. Some listings may require additional verification for security purposes.

Question 10

Can I extend my stay?

Accepted Answer

Extensions are subject to availability. Contact support or your booking agent to request an extension. We'll check with the host and confirm pricing for the additional nights.

Listings & Booking FAQ