Last updated: January 15, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our API, or contact us for support.
- Account information (name, email address, company details)
- API usage data and logs
- Payment information (processed by third-party providers)
- Communications with our support team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Monitor and analyze usage patterns
- Detect and prevent fraud or abuse
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share information:
- With service providers who assist in our operations
- When required by law or to protect rights and safety
- In connection with a merger or acquisition
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us.
6. GDPR Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access: Request access to your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data ("right to be forgotten")
- Right to restrict processing: Request limitation of how we process your data
- Right to data portability: Request transfer of your data to another service
- Right to object: Object to certain types of processing
To exercise these rights, contact us at privacy@rayprop.com.
7. NDPR Compliance
Under the Nigeria Data Protection Regulation (NDPR), we are committed to:
- Obtaining explicit consent for data processing
- Implementing appropriate security measures
- Providing clear information about data processing
- Respecting data subject rights
- Reporting data breaches within 72 hours
- Conducting Data Protection Impact Assessments when required
8. International Data Transfers
Your personal data may be processed in countries outside your jurisdiction. We ensure adequate protection through:
- Standard Contractual Clauses approved by the European Commission
- Adequate protection measures as required by applicable law
- Regular security assessments of our data processing partners
9. Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will:
- Notify relevant supervisory authorities within 72 hours
- Inform affected individuals without undue delay
- Provide clear information about the nature and extent of the breach
- Advise on measures taken to address the breach
10. Contact Information
If you have any questions about this Privacy Policy, please contact us at privacy@rayprop.com.
Data Protection Officer: dpo@rayprop.com