Question 1

Can I import my existing bookings and properties?

Accepted Answer

Yes! You can bulk import properties via spreadsheet (CSV/Excel) or add them manually. For existing bookings, our onboarding team will help you migrate historical data from your previous system or spreadsheets. The entire process typically takes less than an hour.

Question 2

Which channels do you support for syncing?

Accepted Answer

We support all major booking platforms including Airbnb, Booking.com, VRBO, Expedia, and direct booking websites. We use iCal sync for real-time availability updates and API integrations where available. New channels are added regularly based on user demand.

Question 3

How long does setup take?

Accepted Answer

Most property managers are fully set up within 30 minutes to an hour. Adding properties takes about 5 minutes each (or bulk import in seconds). Connecting channels is one-click. Our onboarding specialists are available to guide you through every step.

Question 4

What if I need help or have questions?

Accepted Answer

We offer multiple support channels: in-app chat (response within 2 hours), email support, WhatsApp support for urgent issues, and scheduled onboarding calls. Business and Enterprise plans include priority support with faster response times.

Question 5

Can I add team members like cleaners and co-hosts?

Accepted Answer

Absolutely. You can invite unlimited team members with role-based permissions. Cleaners only see task assignments, co-hosts can manage bookings, and property owners can view their statements. Everyone gets exactly the access they need.

Question 6

Is my data secure?

Accepted Answer

Yes. We use bank-level encryption (AES-256) for all data, secure cloud hosting with 99.9% uptime SLA, automatic daily backups, and SOC 2 compliant infrastructure. Your data is never shared or sold to third parties.

Question 7

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. When you cancel, you retain access until the end of your current billing period, and you can export all your data.

Question 8

Do you offer a free trial?

Accepted Answer

Yes! We offer a 14-day free trial with full access to all features on the Starter plan. No credit card required to start. You can upgrade anytime during or after the trial.

PMS Platform FAQ